The client was an Australian and he approached us with a clear vision to bridge the gap between retailers and the manufactures with an E-commerce solution. The prime ideation of the client was to cut on the overhead costs and unproductive manhours with filling the communication gap between the parties involved.
Here are the challenges that we faced during the development of the product as desired by the client:
The challenge was to manage the shipping delivery time and the cost of free shipping. The cost of free shipping included the variables that were required to be taken care of like having a minimum order size to qualify for free shipping, offering it only with promotions, or with selected items, and so forth. To ease and automate the process, we designed a custom shipping module that takes care of different constraints related to the shipping.
There was a lack of verification measures for the customers. This challenge was solved by sending out a textual or/and email message to the customer to validate his/her identity.
At the event of the sales-return, due to any underlying reason such as customer’s dissatisfaction or product damage, the business suffered a heavy loss in terms of shipment cost and reputation. For managing the sales return with ease, we designed a system that manages the refund, exchange, and return process in an easy manner with no hassle.
Customer grievances were not noticed or went unaddressed. We pitched a proper ticketing solution and ease to use interfaces so that admin will be able to cater to every customer ticket generated at a single platform. These tickets are prioritized so that the high priority tickets are handled first and rest are queued up as per the priority designated to them.
We added subcategories and filters to make the browsing experience easy. Instant availability of the desired product to the customers increase their probability to make a purchase decision immediately. The rate of lead conversion thus increases manifold.
All the four stages i.e. packing, getting dispatched, shipping, and delivery are made available to the customers so that can track the status of their package in real time. The interface shares an estimated date of delivery as well. Also, the website allows you to cancel the order at any point of time before delivery.
The cart keeps all the selected products in a place with the respective price and discount availed. It also lets you add or remove any selected item or quantity before the final payment.
After integrating an enormous number of items, it was required that the team should put the option to search products for the user. It helped the user to surpass a long list of products that he/she may or may not be interested in and jump directly to the product of his/her choice.
Apart from this, an option to mark products as favorite was given. It provided the user with an option to reconsider the product anytime they wish, without wasting time to find them again.
Once the customer likes a product the website allows them to customize it further in terms of size, quantity, color, availability, expected delivery and to finally add it to the bag.
This is the end of the user’s journey on the website, where he can check out by reviewing the product and choosing an appropriate mode of payment from all the payment options available.
While retail as an industry is huge and comprised of an endless number of sectors. Following are the sectors that the product caters to:
The Prazar e-commerce solution has been launched successfully in the market and is getting commendable reviews. Adorned with unmatched reviews, the e-commerce solution indeed proved the efforts made by the entire team.
According to our clients, Australia needed a digital system so that people can get the items they need, at a comparatively cheaper cost. Analyzing the situation and the industry in concern, we offered them; Prazar.